Assistant General Manager - Westminster

Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team
• Onboard new Studio Leads and conduct training sessions with the General Manager when necessary
• Perform Studio Lead duties, including but not limited to:
• Managing Mindbody and AXLE
• Answering phones
• Responding to emails
• Processing sales
• Aiding with opening and closing duties
• Create, monitor, and maintain class and staff schedules
• Maintain inventory for supplies, retail, and beverages as needed
• Address client questions, concerns, and feedback promptly and professionally
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community
• Ensure all client inquiries, issues, and concerns receive a positive and timely response
• Periodically review Net Promoter Scores and take action on detractor feedback
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll
• Collaborate with the Franchise Owners and General Manager to implement strategies for increasing brand awareness
• Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community
• Promote JETSET in the community through 3-4 tabling or local events each month

Qualifications

The ideal candidate will have a background in fitness, preferably in Pilates, and possess excellent communication and interpersonal skills. They should also have a proven track record of leading teams and managing multiple responsibilities. A valid driver’s license and reliable transportation are required, as the position involves working mornings, evenings, and weekends.