Assistant General Manager (TPA)

About the role

As an Assistant General Manager, you will support the General Manager in leading and driving the daily operations of your location. You will drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story.

Responsibilities

• Lead day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
• Business owner for the airport and responsible for driving overall execution to achieve KPIs & metrics
• Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
• Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
• Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
• Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary
• Manage labor to ensure highest utility, and oversight of payroll and scheduling
• Spend at least 80% of time on the floor in a customer-facing environment at the airport

Requirements

• At least 6 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars).
• You are self-motivated, positive and possess a passion for fostering a great sense of teamwork
• Prior experience managing both salaried and hourly employees is a must
• You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team.
• Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment.
• You are indefatigable in achieving your individual and team goals and want to grow and develop in your career.
• Experience reviewing and reporting on KPIs on a regular basis.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

Qualifications

• Required to successfully complete a government background investigation

Pay

The base salary range for this role is $80,000-$100,000 / year depending on level of skills and experience.

Schedule

This role requires availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings).