Assistant General Manager (Temporary - Events Season)

Job Description

The Assistant General Manager oversees store operations, team leadership, and the customer experience. This role requires strong leadership, excellent organizational skills, and strict compliance with company policies and state regulations.

Leadership

• Mentor, train, and coach team members, fostering a culture of continuous learning, development, and accountability.
• Act as a key point of contact between global and store staff.
• Understand and follow the Collective Bargaining Agreement governing all hourly team members.
• Build a culture that aligns with the core values of the organization.
• Utilize critical problem-solving skills to make decisions for the store.
• Be a champion of change.

Store Operations

• Supervise daily store operations to ensure efficiency and compliance.
• Support building schedules and reacting to business to achieve budgeted labor targets.
• Aids in building a pipeline of talent through proactive recruiting practices.
• Ensures employees follow state and union work hours, breaks, and safety requirements.
• Oversees opening and closing procedures, cash handling, and merchandising.
• Owns the implementation of company policies, legal regulations, and operational improvements.
• Maintains a deep knowledge of licensing and compliance at both state and local levels.
• Ensures accountability across all roles and functions.
• Acts as a PPSO as needed.
• Able to safely lift and carry up to 35 lbs

Customer Experience

• Leads the front of house store team to create an exceptional experience for customers and employees, and to exceed sales goals.
• Engages with customers on the sales floor, answering questions and recommending products.
• Champion brand education and product knowledge training.
• Analyzes sales metrics and employee performance to drive business results.
• Builds customer retention using company loyalty programs.
• Communicates and executes sales and marketing initiatives.
• Ensures visual merchandising meets company standards.
• Drives community engagement, field marketing, and events.
• Manages customer reviews across all platforms.

Inventory

• Supervises all aspects of inventory management: intake, counts, pricing, transfers, recalls, stocking, and compliance.
• Oversees accurate counts and records in METRC and POS systems.
• Ensures recurring audits, spot checks, and cycle counts are accurate and timely.
• Anticipates demand and manages reorder levels of non-cannabis supplies to ensure product availability.
• Develops and maintains strong vendor relationships.
• Analyzes and acts on inventory reports.
• Ensures compliance with state and local cannabis regulations.

Required Education and Experience

• Proven track record of utilizing training and resources to drive a culture of exceptional customer experience and sales.
• Experience with Metrc Track and Trace system.
• Experience with Treez POS system.
• At least three years of management or supervisory experience in retail or operations.
• Experience with computerized inventory and compliance systems.

Compensation

Compensation for this role is $25-$30 per hour.

Equal Opportunity

Embarc is an equal opportunity employer. All qualified applicants will be considered without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, or current employment status.