Assistant General Manager (Shake Shack, Pret, or Popeyes)

About Us

At Applegreen, we refresh travelers on their journey. ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Responsibilities

• Help the General Manager ensure day-to-day business operations run smoothly.
• Deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Supervise non-management associates, focusing on store-level operation performance, coaching, and developing shift supervisors.
• Competently perform duties in the absence of the General Manager.
• Motivate and positively influence staff, especially during times of low morale.
• Address issues in a timely fashion and ensure company policies and procedures are followed.
• Maintain awareness of all applicable brand standards and procedures to maximize brand/landlord/labor relations.
• Ensure the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensure cash management is accurate and processed daily, with reports delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
• Ensure inventory data is correct by performing spot inventory counts and checks.

Requirements

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and a positive attitude.
• Excellent verbal and communication skills with sharp business acumen.
• 2+ years of experience in quick-service restaurant or similar management operations.
• Flexible and open work schedule.
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 lbs.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance