Assistant General Manager - Schaumburg
About the role
As an Assistant General Manager at Tricoci Salon & Spa, you will be responsible for the day-to-day operations of the entire Salon & Spa, including outstanding guest service expectations, organizing the day/week/month, conducting daily walk-throughs, cultivating and maintaining the Tricoci culture of community, trust, innovation, development, and growth opportunities, driving sales goals in both services and products, troubleshooting as changes happen throughout the day, managing your business through key performance indicators (KPIs) and P&L, ensuring overall profitability of the location, effectively communicating job responsibilities, performance expectations, guest service standards, and company policies/guidelines to all team members, performing opening and closing duties as needed, following established procedures, reviewing and preparing weekly work schedules and approving service schedule changes and requests for time off to ensure adequate coverage, conducting sales audits, monitoring sales data, and preparing bank deposits, assisting in the recruitment and training process for team members, maintaining standards to ensure safety and maintenance and compliance with all state licensing and health requirements, performing various administrative functions and tasks as assigned by the General Manager.
Responsibilities
- Outstanding guest service expectations
- Organizing the day/week/month (scheduling)
- Cultivate and maintain the Tricoci culture of community, trust, innovation, development, and growth opportunities
- Driving sales goals in both services and products
- Troubleshooting as changes happen throughout the day
- Manage your business through key performance indicators (KPIs) and P&L, ensuring overall profitability of the location
- Effectively communicate job responsibilities, performance expectations, guest service standards, and company policies/guidelines to all team members
- Perform opening and closing duties as needed, following established procedures
- Review and prepare weekly work schedules and approve service schedule changes and requests for time off to ensure adequate coverage
- Conduct sales audits, monitor sales data, and prepare bank deposits
- Aid in the recruitment and training process for team members
- Maintain standards to ensure safety and maintenance and compliance with all state licensing and health requirements
- Perform various administrative functions and tasks as assigned by the General Manager
Requirements
- 3+ years of management experience in a high-volume retail, beauty/spa or retail or service environment
- Strong organizational skills and attention to detail with a focus on results
- Strong communication, excellent communication skills and organizational skills
- Ability to multitask and thrive in a fast-paced, high energy and evolving environment
- Proven analytical, problem-solving, and decision-making skills, to handle critical situations utilizing good judgment and professionalism
- An aptitude for creating and maintaining an environment of collaboration and teamwork
- Time management skills with the ability to set clear goals, communicate goals and provide feedback/coaching, monitor productivity goals, and evaluate results and meet deadlines
- Motivated self-starter who can work independently and be a team member within the company
- Flexible and available to work varied shifts, including evenings and weekends
Skills
- 3+ years of management experience in a high-volume retail, beauty/spa or retail or service environment
- Strong organizational skills and attention to detail with a focus on results
- Strong communication, excellent communication skills and organizational skills
- Ability to multitask and thrive in a fast-paced, high energy and evolving environment
- Proven analytical, problem-solving, and decision-making skills, to handle critical situations utilizing good judgment and professionalism
- An aptitude for creating and maintaining an environment of collaboration and teamwork
- Time management skills with the ability to set clear goals, communicate goals and provide feedback/coaching, monitor productivity goals, and evaluate results and meet deadlines
- Motivated self-starter who can work independently and be a team member within the company
- Flexible and available to work varied shifts, including evenings and weekends
Benefits
- Comprehensive Medical/Rx insurance with virtual visits available for your well-being
- Dental and Vision insurance
- Company matching 401(k) Plan
- Health Savings Account (HSA) with generous employer match
- Flexible Spending Account (FSA) for health, dependent and commuter benefits
- 100% employer-paid Basic Life insurance + option to purchase supplemental coverage for you and your family
- 100% employer-paid Long-term disability insurance (LTD)
- Short-term disability (STD)
- Critical Illness, Group Accident and Hospital Indemnity insurance available
- Paid Time Off including Vacation, Holidays, and Paid Leave
- Wellness benefits including EAP with 5 free sessions (per situation)
- Growth opportunities within a diverse, inclusive and fun working environment!
Pay
Details about pay are not specified in the job posting.
Schedule
Details about the schedule are not specified in the job posting.