Assistant General Manager - Sales and Outreach

About the role

D1 Training is an athletic-based training facility for adults and youth athletes (ages 7+), built on a simple promise: You pick the goal. We help you get there. We are seeking a motivated and experienced Assistant General Manager (AGM) to join our dynamic gym team. The AGM will play a key leadership role in overseeing the day-to-day operations of the facility, ensuring an exceptional member experience, and helping drive the gym’s overall success.

Responsibilities

• Assist in overseeing the daily operations of the gym, ensuring it runs smoothly and efficiently.
• Monitor and maintain cleanliness, safety, and organization of the gym to provide a high-quality environment for members.
• Manage and enforce gym policies and procedures to ensure a consistent experience for all members.
• Supervise and support gym staff, including personal trainers, fitness instructors, and front desk personnel.
• Assist in the hiring, onboarding, training, and scheduling of staff to ensure adequate coverage and a positive work environment.
• Conduct regular performance reviews, offer feedback, and provide coaching to improve staff performance and professional development.
• Ensure that members have a positive experience by addressing their needs, concerns, and inquiries in a timely and professional manner.
• Handle member complaints or issues with empathy and professionalism, working toward effective resolutions.
• Implement strategies to improve member retention and satisfaction, fostering a welcoming and motivating atmosphere.
• Support the General Manager in achieving membership sales goals, including conducting tours, promoting membership packages, and assisting with lead generation and conversion.
• Help implement and promote marketing initiatives and special events to increase brand awareness and engagement.
• Assist in managing the gym’s budget and financials, including monitoring expenses, payroll, and inventory control.
• Contribute to cost-control initiatives and ensure that revenue targets are met through effective management and promotion of memberships and services.
• Ensure all gym facilities are in compliance with health and safety regulations.
• Monitor and enforce gym safety protocols to prevent accidents and ensure the well-being of members and staff.
• Oversee emergency procedures and ensure the team is properly trained to respond to incidents.
• Maintain clear and consistent communication with the General Manager and other team members.
• Generate and review daily/weekly/monthly reports related to gym operations, membership metrics, and financial performance.
• Assist in preparing and presenting performance updates to senior management.

Requirements

• Preferred 2-3 years in a supervisory or management role, preferably in the fitness or hospitality industry.
• Experience in customer service, sales, and team management is highly desirable.
• Background in fitness training, health club management, or a related field is a plus.

Skills

• Strong leadership and team-building skills, with the ability to motivate and inspire staff.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficient in using gym management software, point of sale (POS) systems, and Microsoft Office Suite.

Physical Requirements

• Must be able to stand, walk, and occasionally lift or move equipment and supplies.
• Ability to work in a gym environment with varying temperatures and noise levels.

Benefits

• Bonus based on performance
• Paid time off
• Training & development
• Dental insurance
• Free uniforms

Pay

$40,000.00 - $50,000.00 per year

About the company

D1 Training is an emerging fitness franchise that is growing rapidly, with over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. We believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world’s best athletes and deliver them in age-appropriate programs led by our expert coaches. Every workout follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete matured into fitness training for adults as well.