Assistant General Manager-Reverse Logistics

About the role

The Assistant General Manager position is located in Olive Branch, MS. We are looking for an Assistant General Manager who has already led at scale, understands what top-tier execution looks like, and is motivated to push an already high-performing facility to the next level.

Responsibilities

• Lead the Operation
• Maintain high performance standards across all functions, ensuring consistency with first-shift execution
• Make sound, real-time decisions to keep the operation moving and resolve issues quickly and effectively
• Ensure strong shift handoff discipline, operational continuity, and follow-through on key priorities
• Think critically in a fast-paced environment where priorities, volume, and operational needs can shift quickly
• Build and Develop a Strong Leadership Team
• Coach and develop front-line leaders and high-potential talent to build a strong internal leadership pipeline
• Drive a culture of accountability, urgency, ownership, and follow-through across the shift
• Partner with HR and site leadership on succession planning and leadership development
• Reinforce a People First environment grounded in respect, clarity, consistency, and performance expectations
• Deliver for the Customer
• Ensure the operation consistently meets service commitments and quality expectations
• Build a culture where every shift owns the customer outcome, not just the output
• Ensure strong inventory accuracy, process discipline, and operational consistency
• Balance daily execution with longer-term operational improvements
• Operate with Speed, Discipline, and Agility
• Manage labor, staffing, and workflow to align with volume, service needs, and operational demands
• Scales the operation up or down quickly based on changing business conditions, seasonal peaks, and shifting priorities
• Maintain strong command of WMS systems, labor planning, and operational data to guide decision-making
• Lead through variability and operational challenges with confidence, discipline, and sound judgment

Requirements

• Bachelor’s degree in Business, Supply Chain, or a related field, with 5-7 years of progressive leadership experience in distribution, logistics, or fulfillment operations
• In lieu of a degree, 7-9 years of progressively responsible leadership experience in distribution or logistics will be considered
• This is an onsite, in-office role
• Demonstrated success leading people, process, and performance in a complex, high-volume operation
• Strong ability to communicate with clarity, set direction, and influence across multiple levels
• Proven track record of follow-up, follow-through, and execution discipline
• Proven operational savvy, sound judgment, and the ability to make effective decisions in real time
• Proven ability to manage multiple priorities in a dynamic, fast-paced environment
• Experience leading effectively through seasonal peaks, volume surges, or other demand-driven operational shifts

Qualifications

• Experience in high-volume retail, big box, furniture, or omnichannel distribution environments
• Reverse Logistics, Lean, Six Sigma, or other continuous improvement experience
• Strong understanding of safety leadership and OSHA standards
• Experience developing leaders in a multi-shift operation
• Exposure to automation, advanced operational systems, or process-enhancing technology