Assistant General Manager - New Gym Opening!

EōS Fitness is bold, upbeat, and motivating—both in our fitness routines and our work environment. Like our members, our employees rise to challenges and handle them head-on. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

About the role

The Assistant General Manager reports directly to the General Manager and assists with the Sales team as well as day-to-day tasks. This role is ideal for individuals passionate about sales and dedicated to helping members achieve their health and wellness goals. You will create connections with prospective members, facilitate their membership journey, and ensure their success. Responsibilities may evolve based on the needs of the gym.

Position Purpose: Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and serve as the hub for information for members, guests, and staff.

Responsibilities

• Ensure sales targets are met, particularly during weekends or when the General Manager is not present, by leading the team and driving sales initiatives.
• Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
• Oversee billing processes for memberships, monitor the sales process, and ensure timely follow-up with leads and prospects.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Provide high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and providing clear, helpful responses.
• In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well-being.

Requirements

• 2 years of customer service experience.
• 3-4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills, both verbal and written, for interacting with employees, management, and vendors.
• Excellent relationship-building and influencing skills with people at all levels and functions.
• Strong detail orientation; systematic and thorough approach to problem-solving; good time management, organizational, and record-keeping skills.
• Excellent MS Office skills.
• Prior experience or strong interest in the fitness industry is a plus.
• Must embrace EōS Fitness Core Values.
• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate the Company computer system, including preparing documents, entering data, and reading reports from a database or email system.

Pay

$18.50—$20.50 USD per hour. Eligible for additional compensation, including commission, bonus, and post-training pay increase.

Benefits

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted Personal Training and merchandise, including supplements.
• Employee referral program.
• Daily Pay offered—access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, and Employee Assistance Program (based on eligibility).
• 401(k) with company matching.
• Personal education growth options with Sophia Learning (based on tenure and full-time vs. part-time employment).