Assistant General Manager -Home2 Suites

About the role

The Assistant Hotel General Manager plays a crucial role in overseeing all front desk operations and food and beverage services at the Home2 Suites in York, PA. This position requires a combination of managerial skills, customer service acumen, and attention to detail.

Responsibilities

• Select, train, and develop front desk personnel, breakfast host/hostess, and security/night audit positions.
• Ensure fair and ethical treatment of all co-workers and maintain high morale and low turnover in all departments.
• Handle all normal tasks associated with front desk operations, including check-ins, checkouts, reservations, and problem resolution.
• Present a helpful, courteous, and friendly image to guests by speaking to them by name.
• Manage inventory control, replenishment, and physical appearance of food products.
• Maximize room revenue and occupancy levels through suggestive selling and analysis of forecast, cost, and revenue reports.
• Represent the hotel as the manager on duty during the General Manager's absence.
• Maintain a clean, pleasant, and professional image to guests and ensure timely receipt of all monies due to High Hotels.
• Support the General Manager in continuous improvement of front desk guest satisfaction scores and overall customer service.
• Coordinate Hilton Honors and third-party booking parties, and reconcile postings and reconciliations.
• Communicate effectively between shifts and handle bank reconciliations at the end of each shift.

Requirements

• High School Diploma required.
• Bachelor’s degree in hospitality or restaurant management preferred.
• Minimum of 3 years hotel operations or restaurant management experience required.
• Demonstrated ability to build relationships with both internal and external customers, and provide strong leadership to hotel operations team.
• Strong organization, communication (verbal and written), and time management skills are essential.
• Flexibility to work a variety of shifts including weekends and holidays.
• Food Handler Certificate preferred.
• Bi-lingual in English and Spanish a plus.
• Valid Driver's License required.

Qualifications

• High School Diploma required.
• Bachelor’s degree in hospitality or restaurant management preferred.
• Minimum of 3 years hotel operations or restaurant management experience required.
• Demonstrated ability to build relationships with both internal and external customers, and provide strong leadership to hotel operations team.
• Strong organization, communication (verbal and written), and time management skills are essential.
• Flexibility to work a variety of shifts including weekends and holidays.
• Food Handler Certificate preferred.
• Bi-lingual in English and Spanish a plus.
• Valid Driver's License required.

Benefits

• Eligible for Hilton or Marriott room discounts.
• Eligible for the company’s 401k retirement savings plan.
• Eligible for the company’s Health Coach and Registered Dietician Employee Assistance Program (EAP).
• Eligible to participate in the Coworker Activity Committee (CAC) events.
• Eligible to nominate and receive the Good Measure Award.
• Safety Shoe Reimbursement.

Pay

Details about pay are not specified in the job posting.

Schedule

This is a full-time position scheduled for five days per week, typically between 8:00 AM and 5:00 PM. Candidates must have the flexibility to work every other weekend, with shifts ranging from 8:00 AM–5:00 PM or 9:00 AM–6:00 PM. As needed, this role may also require coverage of alternative shifts, including 3:00 PM–11:00 PM, 11:00 PM–7:00 AM, or 5:00 AM–12:00 PM.