Assistant General Manager, Guest & Community Experience

About the role

The AGM of Guest & Community Experience is a floor-first leader who owns what happens once guests arrive at Richardson. This role shapes how Golf Ranch feels from the inside out.

Responsibilities

• Be a visible, energetic presence across all bays on every shift
• Proactively check in with guests — read the room and solve problems before they're voiced
• Own the floor energy and set the tone your team mirrors
• Drive natural upsell moments: F&B, game add-ons, and return visit commitments
• Ensure new members receive a seamless, high-quality first bay experience — nothing left to chance
• Monitor teeline flow and guest pacing in real time; adjust staffing and approach accordingly
• Create a monthly programming calendar: leagues, tournaments, clinics, socials, and member-only events
• Build activations that drive repeat visits and deepen a sense of belonging at the Richardson location
• Gather feedback from guests and members and turn great ideas into real experiences
• Take ownership of Marketing cross-functional communications to leverage all levels of guest & member engagement
• Directly lead and develop the guest experience team — waitlist & check-in, teeline team, and event support
• Coach in the moment: recognize wins and correct misses on the floor, not just in meetings
• Run pre-shift huddles that set the team up to deliver consistently
• Own the shift schedule in coordination with the GMOwn onboarding and ongoing training for all guest-facing roles
• Set the standard for how members are welcomed, recognized, and re-engaged over time
• Identify low-activity members; mobilize the team to reconnect
• Monitor bay cleanliness, equipment readiness, and technology functionality
• Own guest and member feedback recovery in real time — lead with solutions
• Report weekly to the GM on experience metrics, programming outcomes, and team performance

Requirements

• 3+ years in guest-facing hospitality, entertainment, or F&B leadership role
• Proven track record leading and developing hourly teams (5+ direct reports preferred)
• Experience planning and executing events, leagues, or community programming
• Ability to manage high-volume, fast-paced environments without losing the guest-first mindset
• Strong communicator — guests, members, and teammates alike
• Flexibility to work full time with variable hours including evenings, weekends, and holidays
• Bonus Points: Experience in golf, entertainment, or hospitality venuesFamiliarity with CRM, POS, or membership management platformsBackground in member retention, community management, or loyalty programmingGolf experience or genuine enthusiasm for the sport — it goes a long way

Physical Requirements

• Ability to walk, stand, and interact with guests for extended periods
• Ability to lift, carry, bend, and set up items weighing up to 50 pounds
• Comfort in a fast-paced, high-volume environment, including outdoors in varying weather conditions

Benefits

At Golf Ranch, work, play, and growth go hand in hand. Along with a supportive team environment, we offer:

• Unlimited buckets to enjoy outside of work
• 50% off food and beverages
• 25% off merchandise and retail
• One free on-shift meal from our beloved concession container
• Predictable scheduling you can plan around
• On-the-job training and career development opportunities
• A real path to growth — we promote from within as we expand

Our Commitment: Our mission to create a sense of belonging through the game of golf reflects our commitment to diversity & inclusion. Golf Ranch is an equal opportunity employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.