Assistant General Manager GOLD'S GYM - North Round Rock

About the Role

We are looking for an energetic and enthusiastic Assistant General Manager who loves fitness and the lifestyle around it. This role partners with our General Manager to effectively manage all facets of the gym location’s daily operations, including hiring, training, developing, and engaging both team members and our customers. You play an integral part in bringing our mission and vision to life.

Responsibilities

• Club Operations:
  • Be the extra eyes, ears, and voice of leadership, applying your understanding of operations and fitness to enhance our daily operations.
  • Work with your General Manager, team, and others to optimize our member experience.
  • Support the management of our Profit & Loss, ensuring profitability expectations such as membership, labor, retail inventory, concessions, R&M, and overall operations.
  • Act as our ambassador, promoting and staying aware of your specific gym’s social media and digital presence. Partner with our Marketing Department to ensure proper visibility across various social platforms.
  • Assist in hiring, training, developing, and mentoring our club team members, ensuring our standards exceed our members’ expectations.
• Fitness:
  • Be our fitness guru – knowing the ins and outs of current fitness trends and activities.
  • Manage our fitness team members, achieving a unique and fun total fitness experience for our members, including prospecting, hiring, and onboarding personal trainers and group fitness instructors.
  • Hire and develop our personal trainers and GGX instructors, including managing schedules, updating all required training certifications, and auditing our coaches to ensure the highest quality of service.
  • Engage with our members, walking on the gym floor, greeting guests, and assisting members with any fitness needs.
  • Review and monitor our distinctive GOLD’s STUDIO programs, from membership engagement, scheduling programs, reporting, and evaluations.
• Member Experience:
  • Ensure our team delivers an exceptional member experience and actively participate and engage with all members – get to know your people!
  • Responsible for the gym member’s experience by ensuring and maintaining the highest level of customer service through personal interactions and development and coaching of your team.
  • Lead by example – be the charismatic and motivational leader, provide effective decision-making skills, and create a memorable experience for both our guests and team members.
  • Assist in the overall success of your gym – from member feedback to ensuring the best fitness experience, responding to inquiries (Google Reviews, Social Media posts, or guest surveys), and proper facility operations.
• Multi-Tasking:
  • Work with poise under pressure while navigating through various requests simultaneously, both internal and external. Your ability to prioritize allows for efficient workflows while delivering outstanding results.
  • Walk the gym floor and engage with members, ensuring they have the best fitness experience while reviewing team members’ tasks and responsibilities.
  • Ensure compliance through the gym, auditing for safety, maintenance, and repairs.
• Other Duties:
  • Ensure the overall success of your gym.
  • Engage and participate in your local community while ensuring operational efficiency.
  • Serve as the brand ambassador, sharing your passion and enthusiasm for fitness and Gold’s Gym.
  • Ensure the facility is clean and operationally sound. Assist in organizing weights and equipment inspections. Ensure safety hazards are mitigated and removed.
  • All other duties as assigned.