Assistant General Manager | Full-Time | Chesapeake Employers Insurance Arena (UMBC)

About the role

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Responsibilities

• Aid the General Manager in planning, directing, and managing the day-to-day operations of the Chesapeake Employers Insurance Arena, including booking, marketing oversight, assistance with partnership sales, financial oversight, event services, operations, human resources, public safety, production, university-related issues, and facility maintenance.
• Exercise supervision over professional staff, directing various sections in day-to-day operations.
• Coordinate communication and collaboration with UMBC and UMBC Athletics.
• Evaluate and develop recommendations to improve organizational administration, procedures, policies, and programs.
• Handle unusual problems and major changes in programs or policy with the General Manager.

Qualifications

• 3-5 years of increasingly responsible experience in the professional arena and university facilities.
• Experience opening an arena or similar type of public assembly venue preferred.
• Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration, or a related field.
• Familiar with the operational characteristics of public assembly facility management.
• Modern management methods, long-range planning, principles of budgeting, and supervisory techniques.
• Knowledge of each area of direct and indirect supervision, including arena booking, sales & marketing, event services, safety & security, facility maintenance & housekeeping, finance and human resources, audio-visual, telecommunications, and food & beverage operations.
• Contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements.
• Modern and effective customer service practices.
• Knowledge of interpersonal techniques in dealing with unique groups and sensitive circumstances.
• Knowledge of terminology used in sports and entertainment settings.
• Computer skills in Microsoft Office applications: Word, Excel, spreadsheets/databases, PowerPoint presentations, and internet software.
• Capital Improvement Project Experience.
• Experience with Facility Budgeting, Revenue Forecasting, and Expense Control.
• Ability to plan, manage, and evaluate the work of subordinates.
• Ability to manage multiple projects simultaneously.
• Work well under high pressure in meeting urgent deadlines.
• Provide visionary leadership to facility staff.
• Ability to recognize, analyze, and resolve challenges.
• Ability to develop comprehensive management reports and manuals (i.e., Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc.).
• Ability to conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Ability to interpret and apply Federal, State and local policies, procedures, laws, and regulations.
• Establish and maintain effective working relationships with staff, facility stakeholders, and facility users.
• Ability to communicate clearly and concisely.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and extended numbers of days.