Assistant General Manager (Family Entertainment Center)

Essential Duties

• Aid with sales and profit projections as outlined by corporate management.
• Aid in meeting and exceeding sales goals through the efficient execution of Company policies and procedures.
• Aid in supervising department managers to ensure compliance with established store policies and procedures.
• Provide operational and customer service training for store employees at all levels.
• Investigate employee issues with assistance from Human Resources & resolve escalated issues.
• Maintain confidential information related to employee, company, & store topics.
• Hold weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow.
• Create, prepare, and submit reports to corporate such as: Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control.
• Create managers' monthly schedule.
• Prepare and present store operations and personnel budget plan to Executive Management for review and approval.
• Create operations manual to include day-to-day procedures to be followed by department.
• Write performance evaluations and counseling notices to direct reports.
• Know and understand all store employees' job responsibilities.
• Proactively support any promotional activity within the store and contribute to an effective working environment.
• Perform special projects and other miscellaneous duties as assigned by GM or Executive Management.

Customer Relations

• Interact with customers in a courteous and professional manner.
• Provide exceptional customer service by taking care of customer disputes and readily accessible to our customers.
• Inform the customer of all services and specials we can provide them.

Human Resources

• Extend job offers to candidates considered for employment at store level.
• Develop a diverse, high-performance team by coaching, counseling, and mentoring.
• Review department timesheets for accuracy of hours and overtime.
• Provide new hire orientation for store employees.
• Monitor store staffing on a daily basis to ensure each department is adequately staffed.

Auditing

• Audit refund and/or credits against itemized sales from previous day.
• Audit cash drawers and transactions.
• Audit and track special events.
• Create Daily Audit Report with sales information and auditing discoveries for executive management.
• Research problems discovered during audits.

Safety, Loss Prevention And Procedural Compliance

• Administer IIPP procedures, Safety Program and procedures.
• Assist in curbing internal and external theft.
• Ensure satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances.
• Enforce compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Comply with all OSHA requirements.

Non-Essential Duties

• Contribute to improvement or more efficient and less expensive ways and means in store processes.
• Assists in the research and development of resources that create timely and efficient store workflow.
• Perform special projects and other miscellaneous duties as assigned by Executive Management.
• Maintain store IIPP and OSHA records.
• Maintain high ethical standards in the workplace.
• Report all irregular issues and problems to Executive Management for solution.
• Maintain good communication with all workers including outside contacts.
• Comply and maintain confidentiality of all company policies and procedures.