Assistant General Manager | Columbia Hampton Inn

What You'll Do

• Lead by example and help create a welcoming, guest-focused culture.
• Support all aspects of hotel operations while ensuring company policies and franchise standards are consistently met.
• Drive financial performance by helping achieve revenue, profitability, and budget goals.
• Monitor payroll, purchasing, and expense controls to maximize operational efficiency.
• Aid in developing both short- and long-term financial and operational strategies.
• Ensure compliance with all Shaner and franchise brand standards.
• Be a visible leader who is accessible to both guests and team members.
• Maintain expert knowledge of hotel amenities, room types, rates, availability, and daily arrivals and departures.
• Resolve guest concerns promptly and professionally, turning challenges into exceptional service opportunities.
• Jump in wherever needed to support the team and deliver an outstanding guest experience.
• Recruit, coach, motivate, and develop associates to build a positive, high-performing workplace.
• Promote a safe, clean, and organized environment by training and enforcing company standards and procedures.
• Help achieve top scores in guest satisfaction, cleanliness, quality assurance, and franchise inspections.
• Be flexible and available to work a variety of shifts, including weekends and holidays.
• Perform other duties as assigned in support of hotel success.

What You Bring

• At least one year of hotel management experience.
• Proven leadership skills with the ability to motivate, coach, and develop successful teams.
• Strong communication skills with guests, associates, and leadership.
• A high school diploma or equivalent required; degree in Hospitality Management or Business preferred.
• Bilingual English/Spanish is a plus.
• Experience with budgeting, payroll, purchasing, and cost control.
• Working knowledge of all hotel departments and daily hotel operations.
• Familiarity with hotel property management systems (PMS).
• Ability to read, interpret, and apply operating procedures, safety guidelines, and company policies.
• Strong organizational, problem-solving, and decision-making skills.
• Knowledge of local attractions and community resources that enhance the guest experience.

About Us

Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

About The Team

We are excited to have you join our newest Hampton Inn, located in beautiful downtown Columbia, PA. This 80-room property is situated within walking distances of the Susquehanna River and historic downtown Columbia, PA. Future plans for this location include a first-floor restaurant, a rooftop lounge with amazing views of the Susquehanna River, fitness center, and pet-friendly rooms. If you are a dynamic and amazing personality looking to start your hospitality career with a proven world-renowned Shaner Hotels, we would love to speak to you!