Assistant General Manager-Chevys

Purpose

The Assistant General Manager is responsible for successfully managing all aspects of the venues profit & loss (P&L), driving the marketing and sales functions as well as the day-to-day operations of the business. The General Manager will be fully responsible for effectively planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit making results.

Duties & Responsibilities

• Coach, develop, and lead by example
  • Create an environment of trust and mutual respect
• Responsible for complete life cycle of all team members to include hiring, training, coaching/counseling, skill development and terminations
• Develop the annual budget and closely manage the venue’s P&L
• Develop and implement standard operating procedures, policies, and procedures to be followed by the management team
• Maintain highest standards of food and beverage quality, guest service, cost control, and consistency of service
• Evaluate outside partner, contractor, and vendor relationships on a frequent basis
• Ensure timely and accurate completion of all period--end financial statements and reports
• Manage staffing levels and controllable costs ensuring they are inline with budget
• Complete or verify completion of nightly logs and manager reports
• Monitor and enforce inventory controls
• Evaluate guest satisfaction on all levels, including social media platforms
• Ensure health, safety, and sanitation requirements follow applicable state and federal laws
• Participate in community events
• Actively participate in marketing and advertising activities to ensure consistency with product line strategy
• Ensures that private events, catering, and banquets are successfully executed
• Adhere to company’s cash handling procedures
• Ensure that all equipment is kept clean and in excellent working condition
• Ensure that all products are received
• Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
• Recognize and cultivate regular guests and repeat business
• Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude
• Possess complete understanding of the employee handbook and adhere to the regulations contained within it
• Ensure compliance with all safety and health department procedures and all state and federal liquor laws
• Ensure compliance with company safety and sanitation standards
• Absorb and distribute feedback from employees
• Absorb and distribute feedback from customers
• Absists and/or completes additional tasks as assigned

Qualifications & Skills

• High School Diploma or equivalent required
• Bachelor’s Degree preferred
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Possession of or the ability to possess all state required work cards
• Three (3) to five (5) years related experience
• Proficient in Windows MS Office, Open Table, Outlook
• Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls
• Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
• Familiarity with POS systems and back office reporting systems
• Familiarity with beer and spirits
• Proper lifting techniques
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Full service restaurant operations
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Working Conditions

• Small to medium office or shared work space
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Fast paced, high volume, full service restaurant. We are a very “hands on company”
• Work varied shifts to include days, nights, weekends and holidays
• Ability to walk long periods of time
• Ability to stand for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person
• Ability to speak clearly so listeners can understand
• Ability to push and lift up to 50 lbs
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Physical Requirements

• Ability to walk long periods of time
• Ability to stand for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person
• Ability to speak clearly so listeners can understand
• Ability to push and lift up to 50 lbs
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl