Assistant General Manager - Cannabis

About the Role

The Assistant General Manager ensures Bud's Goods & Provisions runs smoothly daily, combining technical, operational, and people skills. You'll lead staff, ensure regulatory compliance, manage scheduling and payroll, oversee inventory and financials, and maintain high customer service standards. This role requires flexibility to work any shift, including opening and closing as the acting manager on duty.

You'll collaborate closely with the General Manager, Inventory Specialist, and Security Specialist to keep the store safe, stocked, and compliant—handling tasks from METRC and Dutchie entries to CCTV monitoring and reporting.

Responsibilities

• Leadership & Floor Management
  • Provide consistent leadership for retail employees across all shifts.
  • Serve as acting Manager on Duty, including opening and closing the store.
  • Assist with scheduling and payroll, including editing timecards and applying PTO or sick time in Paragon iSolved.
  • Keep staff updated on Standard Operating Procedures and training.
  • Coach staff for improvement and onboard new hires.
• Retail Operations
  • Uphold the company’s mission for guest experience and hospitality.
  • Troubleshoot point-of-sale software and equipment; escalate unresolved issues to management.
  • Provide reports as requested by company managers and officers.
  • Use Microsoft applications (especially Excel) for tracking employees, cannabis, cash, and debit transactions.
  • Participate in regular meetings and occasional offsite training.
• Inventory & Compliance
  • Ensure compliance with Cannabis Control Commission regulations at all times.
  • Collaborate with the Inventory Specialist to maintain current and compliant menus, including the online menu.
  • Assist with cannabis deliveries, including intake, METRC/Dutchie entries, and testing data.
  • Order and receive non-cannabis inventory, working with management to restock promptly.
  • Prevent theft and diversion of cannabis products.
  • Ensure no minors or cannabis consumption on premises (by guests or employees).
• Cash Handling & Security
  • Manage cash and debit deposits, maintaining accurate audit and deposit logs.
  • Investigate cash and debit discrepancies.
  • Stay trained on CCTV programs and monitor retail camera feeds.
  • Work with the Security Specialist to manage guest flow and maintain safety.
  • Report security system issues or concerns to the Security Specialist or Retail General Manager.
• Additional Responsibilities
  • Maintain a safe, compliant, and inclusive work environment.
  • Take on additional duties as assigned by the Retail General Manager.
  • Contribute to operational initiatives and process improvements.

Requirements

• Core Competencies & Skills
  • Critical thinking and conflict resolution.
  • Complex problem-solving skills.
  • Clear communication (verbal, written, electronic, and phone).
  • Intermediate to advanced proficiency in word processing, spreadsheets, and document creation.
  • Strong math skills and ability to solve word problems.
  • Cash handling experience.
  • Detail-oriented with a focus on both small and big-picture tasks.
  • Emotional intelligence and social awareness.
  • Self-starter mindset with motivation and ambition.
  • Impeccable sales etiquette with a customer-first approach.
  • Outstanding people skills; lead by example and maintain high team morale.
  • Commitment to helping Sales Associates grow.
• Trainings Required
  • Responsible Vendor
  • METRC
  • CPR/First Aid
  • Cash Handling
  • Diversity Training
  • Harassment Training
• Physical Requirements
  • Able to stand for extended periods.
  • Able to lift and move up to 50 lbs.
  • Comfortable in a fast-paced retail environment.
  • Able to bend, reach, crouch, and move safely through the facility.
  • Available for flexible scheduling based on business needs.

Work Environment

This role operates in a fast-paced cannabis retail environment with frequent interaction with guests, team members, cannabis products, cash handling procedures, and security protocols. Strict adherence to all company policies and state cannabis regulations is required at all times.