Assistant General Manager | AVA Winter Park

WHO ARE WE? Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences. Job Description POSITION SUMMARY The Assistant General Manager manages and leads daily operations of an assigned venue and acts as interim General Manager in the GM's absence. Oversight of management and team member development, inventory management, supply purchasing, labor cost, and guest satisfaction are top priorities, with performance measured by consistent delivery of results while upholding company standards, expectations, and systems. This hands-on management position requires no less than 55–60 hours per week, including holidays, late nights, and weekends, as well as flexibility for need-based shift coverage across the management team and hourly staff. Responsibilities Staff, train, and develop guest-focused team membersManage team accountabilityAssist in conducting quarterly restaurant staff evaluationsInstill a culture of excellence and inspire confidence throughout the team while displaying strong leadership skillsAct as interim General Manager in the GM's absence Requirements And Qualifications Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards, acting with urgency and remaining friendly, professional, and engagedProvide a warm and welcoming atmosphere with attentive, detailed, and courteous serviceInteract proactively with guests and members to build loyalty and face and name recognitionHandle guest requests positively and accept feedback with graceProvide sound resolution to guest complaints with poise and professionalismRegularly measure and evaluate service through restaurant service audits and guest and team member feedbackMaintain working knowledge of the surrounding market, including restaurants, businesses, and hotelsOperationsMaintain the highest level of safety, security, sanitation, and cleanliness of the facilityComplete weekly inventory counts, costing, and maintenanceMaintain good rapport with vendors to ensure quality and consistencyOperate POS systems and standard business computer applicationsExercise sound decision-making that protects the venue and the company in instances of urgencyFinancial PerformanceAchieve venue financial goals within the assigned area of responsibilityManage labor effectively following company guidelinesControl cash, credit, and other receipts by following company cash handling and reconciliation proceduresAssist the General Manager in developing plans to meet or surpass P&L projections, maximizing efficiency and productivityThree to five years of experience in a senior restaurant management roleServSafe certificationAvailability for 55–60 hours per week including holidays, late nights, and weekends, with flexibility for need-based shift coverageWorking knowledge of POS systems and basic computer applicationsRestaurant opening experienceUpscale, high-volume, or multi-concept hospitality experienceActs with a sense of urgency and guest-first judgmentHolds a team accountable while maintaining moraleComposure and professionalism under service volumeStrong leadership presence with management peers and hourly team members PHYSICAL DEMANDS AND WORK ENVIRONMENT Stands and walks throughout the venue for extended periods during serviceReaches, bends, stoops, kneels, and climbs stairs throughout the shiftLifts, carries, and moves up to 50 poundsPerforms repetitive-motion office work including typing and extended computer useFast-paced upscale restaurant and lounge environment with fluctuating guest volumeExposure to elevated music and noise levels, low lighting, and wet floorsIndoor and outdoor service areas, including exposure to warm and humid weatherSchedule includes late nights, weekends, and holidays; 55–60 hours per week The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job. They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.