Assistant General Manager

Responsibilities

• Aid in overseeing daily property operations, ensuring compliance with company policies and operational standards.
• Manage resident accounts, including rent collections, delinquency follow-up, invoicing, deposits, and payment processing.
• Support lease renewals, resident retention initiatives, and eviction processes in accordance with company policies and legal requirements.
• Maintain accurate resident records, lease files, and financial documentation.
• Aid in monthly financial reporting, budget tracking, and end-of-month close processes.
• Support the development and monitoring of annual property budgets and expense management goals.
• Lead leasing and marketing efforts by conducting property tours, responding to leasing inquiries, and processing lease applications.
• Monitor market trends, competitor pricing, and community amenities to support occupancy and leasing performance.
• Deliver exceptional customer service by addressing resident concerns, resolving complaints, and conducting service request follow-ups.
• Cook with vendors, contractors, and maintenance teams to ensure timely completion of property and resident service needs.
• Conduct regular property inspections to maintain curb appeal, cleanliness, safety, and overall community standards.
• Aid in move-in and move-out processes, ensuring all documentation is accurate and compliant.
• Participate in team leadership activities, including staff meetings, training, coaching, and employee development initiatives.
• Ensure leasing offices, model units, and community spaces remain professional, organized, and tour-ready.
• Comply with Fair Housing regulations and all applicable federal, state, and local laws while supporting overall property performance goals.
• Perform additional duties and special projects as assigned to support community operations and business objectives.

Qualifications

• High school diploma, GED or equivalent, preferred.
• In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
• Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations required.
• Relevant experience working at a property, even better at a university/college.
• Solid interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Exceptional customer service skills, ability to manage difficult or emotional customer and staff situations, responds promptly to customer needs and quickly responds to service requests.
• Strong conflict-resolution skills with the ability to remain calm under pressure.
• Certificate in Carbon Literacy or willingness to undertake training.