Assistant General Manager

About the role

As an Assistant General Manager (AGM) at Wawa, you play a crucial role in ensuring every customer leaves satisfied, leading the hiring, training, and growth of Customer Service Associates, and driving store performance.

Responsibilities

• Gather feedback, solve problems, and maintain a smooth and friendly Wawa experience
• Execute quality and engaging training for Customer Service Associates to ensure they meet Wawa's safety, quality, and operational standards
• Support hiring, onboarding, coaching, recognizing, and motivating the team to consistently perform their best
• Cook up efficient schedules and daily tasks to keep operations running smoothly
• Maintain store performance by reviewing reports, managing shrink, and identifying areas for improvement
• Monitor trends and collaboratively develop action plans to drive optimal results

Qualifications

• A High School Diploma or GED equivalent
• Flexible availability to work various shifts, including weekends and holidays
• Proven leadership experience, preferably in food service or retail environments
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control
• Ability to implement change and drive results through effective execution
• Excellent communication, relationship building, and interpersonal skills

Benefits

• Medical, dental, vision, and mental health benefits
• ESOP (Employee Stock Ownership Plan)
• 401(k) + matching
• Education Assistance Program
• Store discounts
• Paid time off
• Paid parental leave
• Access to additional benefit and wellness programs

Pay

The hourly range for this position is $25.80 - $35.00, and is commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives.

Schedule

Flexible availability to work various shifts, including weekends and holidays, to meet business needs.