Assistant General Manager

About the role

As an Assistant General Manager (AGM) at Wawa, you play a crucial role in ensuring every customer's experience is positive and that the store runs smoothly. Your responsibilities include overseeing business performance, managing the hiring and training of Customer Service Associates, and driving overall store success.

Responsibilities

• Gather feedback from customers and solve problems to maintain a smooth and friendly Wawa experience.
• Execute quality and engaging training sessions for Customer Service Associates to ensure they meet Wawa’s safety, quality, and operational standards.
• Support the hiring, onboarding, coaching, recognizing, and motivating of the team to achieve peak performance.
• Carefully coordinate schedules and daily tasks to optimize store operations.
• Maintain and review store performance data, manage shrinkage, and identify areas for improvement.
• Monitor trends and collaborate with peers to develop strategies that lead to optimal results.

Qualifications

• A High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience, preferably in food service or retail environments.
• A strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building, and interpersonal skills.

Benefits

• Medical, dental, vision, and mental health benefits.
• ESOP (Employee Stock Ownership Plan).
• 401(k) with matching.
• Education assistance program.
• Store discounts.
• Paid time off.
• Paid parental leave.
• Access to additional benefit and wellness programs.

Pay

The hourly range for this position is $24.50 - $33.00, with eligibility for monthly bonus incentives.

Schedule

Flexible availability to work various shifts, including weekends and holidays, to meet business needs.