Assistant General Manager

About the role

The ideal Assistant General Manager is a polished operations leader who thrives on balancing high standards with genuine support for their team. You lead by example—serving as the gold standard for client interactions, product expertise, and operational consistency. As a people developer, you enjoy mentoring and empowering others, turning every coaching conversation into an opportunity for growth. You are a systems thinker who thrives on creating smooth workflows, ensuring the team understands not just the 'what' but the 'why.' And as a relationship builder, you treat membership retention as cultivating long-term trust, remembering client preferences and addressing concerns before they arise. This role is about elevating team performance while ensuring the studio delivers an exceptional client experience every day.

Key Responsibilities

• Deliver consistent, high-quality client service by modeling Restore’s hospitality standards.
• Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
• Proactively de-escalate and resolve client concerns.
• Demonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.
• Guide team members in sales strategies, membership promotion, and hospitality practices.
• Aid in KPI achievement by supporting studio sales, marketing, and operational initiatives.
• Partner with the General Manager to set daily, weekly, and monthly goals for the team.
• Coach staff through feedback and recognition, ensuring accountability and growth.
• Ensure the studio is consistently clean, safe, and welcoming.
• Uphold brand standards across all aspects of facility presentation.
• Lead by example to foster a professional and client-first culture.

Qualifications

• Educational requirement: High School Diploma or equivalent (required).
• Experience requirement: 1+ year of management or supportive leadership experience (required).
• Preferred experience: 4+ years of customer-facing experience.
• Skills required: Proven success in sales and team leadership, strong de-escalation and conflict resolution skills, exceptional communication skills (written and verbal), ability to multi-task and manage both client and staff needs, intermediate computer proficiency.
• Flexibility: Ability to work evenings, weekends, and holidays as needed.

Benefits

• Complimentary and discounted Restore services.
• Bonus opportunities.
• Career growth pathways within Restore’s leadership structure.