Assistant General Manager

About the role

As an Assistant General Manager (AGM) at Wawa, you play a pivotal role in ensuring the store runs smoothly and achieving its goals. Your responsibilities include maintaining a positive customer experience, training staff, managing schedules, and driving store performance.

Responsibilities

• Gather customer feedback and solve problems to enhance the Wawa experience
• Execute quality and engaging training sessions for Customer Service Associates
• Hire, onboard, coach, recognize, and motivate the team to achieve peak performance
• Coordinate schedules and daily tasks to optimize operations
• Maintain store performance by reviewing reports, managing shrinkage, and identifying areas for improvement
• Monitor trends and collaborate with peers to develop strategies for optimal results

Qualifications

• A high school diploma or GED equivalent
• Flexible availability to work various shifts, including weekends and holidays
• Proven leadership experience, preferably in food service or retail
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control
• Excellent communication, relationship-building, and interpersonal skills

Benefits

• Medical, dental, vision, and mental health benefits
• ESOP (Employee Stock Ownership Plan)
• 401(k) with matching
• Education assistance program
• Store discounts
• Paid time off
• Paid parental leave
• Access to additional benefit and wellness programs

Pay

The hourly range for this position is $25.30 - $34.10, with eligibility for monthly bonus incentives.

Schedule

Flexibility to work various shifts, including weekends and holidays, to meet business needs.