Assistant General Manager

About the role

As an Assistant General Manager (AGM) at Wawa, you play a crucial role in ensuring the store runs smoothly and achieving its goals. Your responsibilities include maintaining a positive customer experience, training staff, managing schedules, monitoring store performance, and driving results.

Responsibilities

• Gather feedback from customers and solve problems to ensure satisfaction.
• Execute quality and engaging training sessions for Customer Service Associates.
• Hire, onboard, coach, recognize, and motivate the team to perform at their best.
• Carefully coordinate schedules and daily tasks to optimize operation efficiency.
• Maintain and review store performance data, manage shrinkage, and identify areas for improvement.
• Monitor trends and collaborate with peers to develop and implement strategies for optimal results.

Qualifications

• A high school diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience, preferably in food service or retail environments.
• A strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Excellent communication, relationship-building, and interpersonal skills.

Benefits

• Medical, dental, vision, and mental health benefits.
• ESOP (Employee Stock Ownership Plan).
• 401(k) with matching.
• Education assistance program.
• Store discounts.
• Paid time off.
• Paid parental leave.
• Access to additional benefit and wellness programs.

Pay

The hourly range for this position is $24.50 - $33.00, with bonuses available.

Schedule

Flexible availability to work various shifts, including weekends and holidays.