Assistant General Manager

About the role

As an Assistant General Manager (AGM) at Wawa, you play a crucial role in ensuring every customer leaves satisfied, supporting the growth and development of your team, and driving the store's success.

Responsibilities

• Gather feedback from customers and solve problems to maintain a smooth and friendly Wawa experience.
• Execute quality and engaging training for Customer Service Associates to ensure they meet Wawa’s safety, quality, and operational standards.
• Support hiring, onboarding, coaching, recognizing, and motivating the team to consistently perform their best.
• Cook up efficient schedules and daily tasks to keep operations running smoothly.
• Maintain store performance by reviewing reports, managing shrink, and identifying areas for improvement.
• Monitor trends and collaborate with peers to develop action plans for optimal results.

Qualifications

• A High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience, preferably in food service or retail environments.
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building, and interpersonal skills.

Benefits

• Medical, dental, vision, and mental health benefits.
• ESOP (Employee Stock Ownership Plan).
• 401(k) with matching.
• Education Assistance Program.
• Store discounts.
• Paid time off.
• Paid parental leave.
• Access to additional benefit and wellness programs.

Pay

The hourly range for this position is $25.30 - $34.10, commensurate with position, experience, and location. Monthly bonus incentives may also be available.

Schedule

Flexible availability to work various shifts, including weekends and holidays, to meet business needs.