Assistant General Manager

About the role

As an Assistant General Manager (AGM) at Wawa, you play a crucial role in ensuring every customer leaves satisfied, managing the team's development, and driving store performance.

Responsibilities

• Gather feedback from customers and solve problems to maintain a smooth and friendly Wawa experience.
• Execute quality and engaging training for Customer Service Associates to ensure they meet Wawa’s safety, quality, and operational standards.
• Support hiring, onboarding, coaching, recognizing, and motivating the team to consistently perform their best every day.
• Cook up schedules and daily tasks to keep operations running efficiently.
• Maintain store performance by reviewing reports, managing shrink, and identifying opportunities for improvement.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Qualifications

• A High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience, preferably in food service or retail environments.
• A strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building, and interpersonal skills.

Benefits

• Medical, dental, vision, and mental health benefits.
• ESOP (Employee Stock Ownership Plan).
• 401(k) + matching.
• Education Assistance Program.
• Store discounts.
• Paid time off.
• Paid parental leave.
• Access to additional benefit and wellness programs.

Pay

The hourly range for this position is $24.50 - $33.00, and is commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives.

Schedule

Flexible availability to work various shifts, including weekends and holidays, to meet business needs.