Assistant General Manager

What You’ll Do

Cultivating a work hard/play hard team culture. You’ll assist in hiring, retention of staff, coaching and mentoring, and promoting our company’s Core Values.

Leading day-to-day operations across attractions, food & beverage, parties and events.

• Managing vendor relationships, placing orders, scheduling maintenance, etc.
• BUILDING STRONG RELATIONSHIPS WITH CUSTOMERS, ensuring repeat business and positive word-of-mouth referrals.
• PARTNERING WITH THE GENERAL MANAGER to execute operational and strategic initiatives, drive sales, create schedules, and problem solve.
• BRINGING ENERGY AND ENTHUSIASM! Your excitement should be contagious when describing all the amazing experiences Urban Air has to offer.
• ENSURING A SAFE AND CLEAN ENVIRONMENT while maintaining high service standards.
• ACTING LIKE AN OWNER! If you see a need—meet it. If a teammate needs help—jump in. If you have an idea—share it!

Perks of the Job

• $50,000 - $55,000 annual salary
• Medical, Dental, Vision, and Life Insurance benefits
• 401k with company match
• Paid Time Off (PTO)

Job requirements

• Hospitality or Family Entertainment background (Theme Parks, FECs, Restaurants, Hotels, etc.)
• 3+ Years in a leadership or management role
• CPR & First Aid Certified preferred
• High School Diploma or Equivalent
• This role requires flexibility—you’ll work days, nights, and weekends as needed (because that’s when the magic happens!)
• Pro at balancing fun and accountability
• Ability to thrive in a fast-paced, high-energy environment.
• Outgoing and personable, with excellent verbal and written communication skills.
• Goal driven and the drive to consistently hit goals.
• Passion for creating exceptional guest experiences.
• Ability to handle and resolve conflicts quickly and fairly.