Assistant General Manager

About the role

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to lead a sales team and create outstanding customer experiences in one of our retail stores.

Responsibilities

• Taking care of guests and confirming team members have what they need
• Leading by example on the sales floor
• Coaching and motivating team members to reach their full potential
• Resolving customer issues and assisting with transactions
• Setting and sharing daily/weekly/monthly goals with sales teams
• Providing training and mentoring to deliver an outstanding customer experience
• Identifying and addressing selling skill gaps to help the team meet and exceed sales metrics and quota assignments
• Running store operations including analyzing staffing needs, reporting financial and sales data, handling cash, and ensuring store up-time and functionality
• Maintaining store cleanliness and merchandising in accordance with company expectations
• Leading store merchandising and planogram compliance
• Completing store opening and closing activities
• Attaining store targets daily/weekly/monthly

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States
• Ability to lift ten pounds and stand for long periods of time

Benefits

We offer a comprehensive benefit package including:

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Compensation

We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $20.42 plus uncapped commission.