Assistant General Manager

About the role

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you’ll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You’ll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services.

Responsibilities

• Taking care of guests and confirming that your coworkers have what they need.
• Leading by example on the sales floor.
• Providing training and mentoring to deliver an outstanding customer experience.
• Identifying selling skill gaps and building development plans.
• Running store operations, including analyzing staffing needs, reporting financial and sales data, handling cash, and ensuring store up-time and functionality.
• Maintaining store inventory, restocking shelves, managing cleanliness, and merchandising in accordance with company expectations.
• Completing store opening and closing activities.

Requirements

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Qualifications

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Skills

• Customer service skills.
• Leadership skills.
• Team management skills.
• Financial management skills.
• Merchandising and store planning skills.
• Problem-solving skills.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay

We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $12.00 plus uncapped commission.

Schedule

Hours vary based on the store location and shift. Typically, shifts include evenings, weekends, holidays, and peak vacation periods.