Assistant General Manager
About the role
Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you’ll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You’ll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services.
Responsibilities
- Taking care of guests and confirming that your coworkers have what they need.
- Leading by example on the sales floor.
- Providing training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
- Identifying selling skill gaps and building development plans to help the team meet and exceed sales metrics and quota assignments.
- Running store operations, analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, and opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
- Maintaining inventory by restocking shelves with product, managing device security, and ensuring store cleanliness.
- Leading store merchandising and planogram compliance in accordance with company expectations.
- Completing store opening and closing activities.
- Collectively responsible for achieving store targets daily/weekly/monthly.
Requirements
- Background in customer service within the retail, restaurant, or wireless industry preferred
- 1-2 years of experience in a Customer Service or leadership role
- Management experience in a commissions-based sales environment
- Proven track record of achieving challenging team and individual sales goals
- Balanced multiple opposing priorities in a multifaceted environment
- Set goals, evaluated performance, and developed a high performing team
- Basic interview skills and enhanced staffing knowledge
- High school diploma or GED
- One or more years of customer service, preferably in a retail or sales environment
- Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
- At least 18 years of age
- Legally authorized to work in the United States
Qualifications
- Ability to lift ten pounds
- Ability to stand for long periods of time
Skills
- Customer service skills
- Leadership skills
- Team management
- Financial management
- Merchandising and planogram compliance
Benefits
We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration. Here’s what we can offer you in exchange for your world-class work:
- Paid Training
- Premium Health, Dental, and Vision Insurance
- Paid Maternity Leave
- 401K Match
- Tuition Reimbursement
- 50% off Verizon Service
- VNation Disaster Relief
- Referral Bonus
- Frequent Contests
- Career Advancement Opportunities
Pay
We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $12.00 plus uncapped commission.
Schedule
Hours vary based on store location and schedule. Please see the job details for specific hours.
Physical Requirements
Ability to lift ten pounds. Ability to stand for long periods of time.
Training Requirements
All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. All Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra.