Assistant General Manager

About the role

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to lead a sales team and create outstanding customer experiences in one of our retail stores.

Responsibilities

• Develop and motivate a sales team to achieve sales targets and quotas.
• Lead by example on the sales floor, coaching team members one-on-one and motivating them to reach their full potential.
• Resolve customer issues and assist with transactions.
• Set and share daily/weekly/monthly goals with sales teams.
• Provide training and mentoring to deliver an outstanding customer experience.
• Identify and address any selling skill gaps, and build and implement development plans.
• Run store operations, including analyzing staffing needs, reporting financial and sales data, handling cash, and ensuring store up-time and functionality.
• Maintain store merchandising and planogram compliance.
• Complete store opening and closing activities.
• Lead the team in achieving store targets.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry (preferred).
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Ability to lift ten pounds and stand for long periods of time.

Skills

• Customer service skills.
• Leadership and motivational abilities.
• Problem-solving and conflict resolution skills.
• Team management and development.
• Financial and sales analysis.
• Store operations and merchandising.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay

We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $17.16 plus uncapped commission.

Schedule

Flexible schedule to accommodate various shifts and working hours.