Assistant General Manager

About the role

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you'll lead a retail store team, drive sales, and create outstanding customer experiences.

Responsibilities

• Take care of guests and confirm team members have what they need.
• Lead by example on the sales floor and coach team members one-on-one.
• Set and share daily/weekly/monthly goals with sales teams.
• Provide training and mentoring to deliver an outstanding customer experience.
• Identify and address selling skill gaps to help the team meet and exceed sales metrics and quota assignments.
• Run store operations, including analyzing staffing needs, reporting financial and sales data, handling cash, and ensuring store up-time and functionality.
• Maintain store cleanliness, merchandise shelves, and adhere to planogram compliance.
• Lead store merchandising and assist with customer transactions when the General Manager is away.

Requirements

• Background in customer service within the retail, restaurant, or wireless industry (preferred).
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Ability to lift ten pounds and stand for long periods of time.

Qualifications

• Ability to lift ten pounds and stand for long periods of time.
• Completion of a 4-day New Hire University (NHU) training program within 30 days of starting.
• Completion of a 3-day General Manager University (SMU) training program within 30 days of completing NHU.
• Various online and computer-based training throughout employment.

Skills

• Customer service skills.
• Leadership and motivational abilities.
• Goal-setting and performance evaluation skills.
• Team management and development skills.
• Basic interviewing and staffing knowledge.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay

The Assistant General Manager position offers a base hourly rate of $17.00 plus uncapped commission, with a national average annual salary of $43,000 to $67,000.

Schedule

Hours vary based on store needs, but typically include evenings, weekends, and holidays.