Assistant General Manager

About the role

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you'll lead a store team, drive sales targets, and create an outstanding in-store experience.

Responsibilities

• Take care of guests and confirm team members have what they need.
• Lead by example on the sales floor, coaching and motivating team members to reach their full potential.
• Set and share daily/weekly/monthly goals with sales teams.
• Provide training and mentoring to deliver an outstanding customer experience.
• Identify and address selling skill gaps, build and implement development plans.
• Run store operations, analyze staffing needs, report financial and sales data, handle cash, manage store cleanliness, and maintain device security.
• Lead store merchandising and planogram compliance.
• Complete store opening and closing activities.
• Lead the team in resolving customer issues and assisting with transactions.
• Assist with day-to-day operations under the guidance of the store leader.

Requirements

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Ability to lift ten pounds and stand for long periods of time.

Qualifications

• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Ability to lift ten pounds and stand for long periods of time.

Skills

• Customer service skills.
• Leadership and motivational skills.
• Team management and goal-setting skills.
• Problem-solving and conflict resolution skills.
• Customer interaction and transaction processing skills.
• Store operations and merchandising skills.

Benefits

We offer a comprehensive benefit package including:

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Pay

The Assistant General Manager position offers a base hourly rate of $17.00 plus uncapped commission, with a national average annual salary of $43,000 to $67,000.

Schedule

Hours vary based on the store location and may include evenings, weekends, holidays, and peak vacation periods.