Assistant General Manager

About the role

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, drive sales targets, and create an outstanding in-store experience.

Responsibilities

• Take care of guests and confirm that your coworkers have what they need.
• Lead by example on the sales floor and coach your team one-on-one.
• Set and share daily/weekly/monthly goals with sales teams.
• Provide training and mentoring to deliver an outstanding customer experience.
• Identify and address any selling skill gaps to help the team meet and exceed sales metrics and quota assignments.
• Run store operations, including analyzing staffing needs, reporting financial and sales data, handling cash, and ensuring store up-time and functionality.
• Maintain store merchandising and planogram compliance.
• Complete store opening and closing activities.
• Lead the team in achieving store targets.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry (preferred).
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Ability to lift ten pounds and stand for long periods of time.

Benefits

We offer a comprehensive benefit package including paid training, health, dental, and vision insurance, paid maternity leave, a 401K match, tuition reimbursement, 50% off Verizon service, VNation Disaster Relief, referral bonus, frequent contests, career advancement opportunities, and more. Learn more about our benefits here.

Pay

The Assistant General Manager position offers a base hourly rate of $11.50 plus uncapped commission, resulting in a national average annual salary of $43,000 to $67,000.

Schedule

Hours vary based on store location and may include evenings, weekends, holidays, and peak vacation periods.