Assistant General Manager

Essential Duties and Responsibilities

• Supports dispensary staff, inventory, and patient/customer relations.
• Interacts with customers and patients and provides exceptional customer service.
• Responds to all customer and patient inquiries, feedback, and suggestions.
• Quickly and respectfully resolves any in-store situations that may arise.
• Builds out bi-weekly work schedules for current and incoming staff.
• Regularly walks the floor and acts as a resource for dispensary staff concerning products and services, industry news and changes in regulation.
• Coaches and develops staff; answers staff questions, concerns or suggestions.
• Delegates tasks to Cannabis Advisors to maintain regular compliance.
• Works closely with the General Manager to communicate information to dispensary staff from the corporate retail team.
• Counsels and trains staff on the POS System and State Inventory System.
• Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries.
• Maintains company culture and atmosphere within the facility.
• Keeps record of all dispensary activity including cash, sales, vendors, and customer/patient information.
• Other duties as assigned.

Minimum Qualifications

• A high school degree or general education degree (GED) is required.
• A minimum of 1 year as an assistant manager, or above, is required.
• Ability to work well with others and communicate effectively with staff and retail management.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Proven ability to manage teams effectively.
• Excellent communication and customer service skills.
• At least 21 years of age.

Physical and Mental Demands

• Remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls.
• Occasionally move packages weighing up to 50 lb.
• Able to stand up to 90% of the time.
• Specific hearing abilities required by this job include hearing in the normal audio range with or without correction.
• Specific vision abilities required by this job include close observation and the ability to adjust focus.
• The mental and physical requirements described here are representative of those an individual encounter while performing the essential functions of this position.

Working Environment

• Work is performed in a retail environment.
• The noise level in the work environment is usually moderate.