Assistant General Manager

About the role

We are seeking an accomplished Assistant General Manager to play a pivotal role in delivering seamless, five-star resort operations from arrival to departure.

Responsibilities

• Lead, coach, and develop resort teams through scheduling, performance management, and regular team meetings.
• Oversee preventive maintenance, capital improvements, renovations, and the overall appearance of buildings and grounds.
• Manage operational and project budgets, ensuring financial accountability and efficiency.
• Build and oversee strong relationships with third-party vendors and contractors.
• Conduct daily property inspections, addressing issues swiftly and ensuring proper follow-up and escalation.
• Serve as a key point of contact for guest and owner concerns, resolving matters with professionalism and care.
• Maintain clear, effective communication with leadership, staff, and boards.

Requirements

• 4+ years of leadership experience in hospitality, property management, or timeshare operations.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field (or equivalent experience).
• Strong organizational, leadership, and problem-solving skills.
• Knowledge of facilities maintenance and housekeeping operations.
• Experience with renovation projects and contractor management.
• Excellent communication skills—bilingual preferred!

Qualifications

• Passionate about hospitality excellence.
• Able to make a direct impact on guest experiences and resort success.
• Willing to grow your career in a supportive, dynamic environment.

Benefits

• Opportunities for professional development and growth.
• Competitive compensation package.
• Flexible work schedule.
• Employee discounts on resort services.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible to accommodate the needs of the position and the resort.