Assistant General Manager
UFC GYM · Murrieta, CA · 6 days ago
On-siteManagementFull-time
Benefits
- Training & development
- Wellness resources
- Employee discounts
GENERAL SUMMARY
The Assistant General Manager represents UFC Gym and indirectly supervises the Membership Specialist team with support from the General Manager.ESSENTIAL DUTIES & RESPONSIBILITIES
- Sales Execution on Key Metrics & Drivers, Personal Production; Deliver Results
- Ensure membership execution on lead, appointment setting, and guest goal to hit financial targets set forth by the company.
- Assist the General Manager in on-going training on hitting 50% of guest conversion, 40% Ultimate Mix, and 25% attachment of point of sale private coaching.
- Inspire guests to purchase memberships by listening to guests’ goals, presenting UFC Gym in a way that best connects with the member, and establishing trust in UFC Gym through transparent pricing, open dialogue, and a passion for fitness.
- Achieve personal membership execution on lead generation, appointment setting, and hitting personal guest goal in order to hit financial targets set forth by the company.
- Ensure the membership department hits monthly targets in New Member Sales, Electronic Funds Transfer, and Point of Sale Private Coaching goals.
- Weekend Management & Planning
- Participate and provide gym specific input into the development of the gym financial, expense, and operating plan.
- Aid General Manager to develop weekend membership plans to deliver financial and retention goals with contribution by Membership Specialists.
- Establish priorities and goals, including revenue goals and labor targets for weekends/month for the gym.
- Identify and plan execution of improvement in the gym.
- Aid in setting monthly, weekly and daily targets that are challenging but obtainable.
- Aid in the management of the Membership Specialists’ schedule within budgeted hours and/or business demands.
- Work with the weekend team in all departments to set priorities and goals to deliver a great member and guest experience.
- Provide input and report weekly and monthly results to the General Manager and Vice President of Sales regarding gym financials.
- Act as the “Manager on Duty” when needed to be available for any and all member issues.
- Guest Experience/Team Member Experience
- Aid General Manager to establish a fun, safe, healthy, and community focused gym culture that delivers high member satisfaction and achieves maximum profitability with the support of department heads and supervisors.
- Assistant General Manager takes ownership on weekends. Be a role model for member experience by walking through gym and collecting member feedback to identify training and development opportunities for team members.
- Resolve elevated gym member concerns on weekends; conduct on-the-spot coaching to prevent them from reoccurring.
- If needed, work with General Manager every Monday to handle all weekend concerns.
- Maintain gym appearance and ensure problems are resolved in a timely manner.
- Ensure compliance with the Company’s Time & Labor policy and practices through company timekeeping system for all Membership Specialists.
- Ensure company policies, procedures, programs and promotions are efficiently executed on weekends.
- Ensures safety of employees, members and gym property on weekends.
- When not executing other job-related tasks, be present on the gym floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting.
- As a contributing team member, assist the front desk as necessary so members receive a friendly greeting and check-in and prompt attention to their needs.
- Staffing and Development
- Aid in Membership Specialist selection by reviewing applications, interviewing and making hiring recommendations to the General Manager.
- Aid with training the Membership Specialist Team to generate leads/new business through member promotions, leads, referrals, appointments, shows, local events, outside marketing, and guest passes.
- Aid in training Membership Specialist Team on current marketing campaigns in order to effectively communicate to members and prospective members.
- Aid with or conduct weekly meetings with Membership Specialists to review performance and offer direction, inspiration, and guidance toward achieving individual and gym goals.