Assistant General Manager

Essential Duties And Responsibilities

• Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls.
  • Must garner the respect of all employees.
  • Proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions.
  • Cash handling procedures are being followed.
• Help with Assistant management development as he or she develops into the AGM level.
  • Proactively recruit as needed.
• Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guidelines.
  • Handles volume and stress with composure and finesse.
• Upholds the standards and expectations.
  • Knowledge of systems, methods and processes that contribute to great execution.
• Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately.
  • Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance.
• Drive sales by working with the General Manager/Managers, Twin Peaks Girls and HOH team members to execute excellent operations.
  • Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks.
• Maintain organized and updated training schedules, programs and materials for new employees.
  • Effectively execute training and development programs.
• Practice sound inventory control.
  • PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow-up and approval.
• Dress and act professionally each day to set a good example for all employees.
  • HOH and FOH productivity.
• Enforce safety and sanitary practices, maintenance and regulatory compliance for the kitchen area.
  • Upholds standards of cleanliness per EcoSure/Health Department Compliance and maintains a rating of “A”.
• Reviews schedules on a weekly basis and ranking report.
  • Managing staffing levels and shift assignments.
• Audit ready always. (Daily/Shift Critical Audits)
  • Paying invoices/Reviewing invoices.
• Ensuring asset protection and security is in place.
  • Examples: back door, liquor cabinet, storage rooms stay locked.
• Helping to ensure all managers food/alcohol certifications and food cards are in date.
  • (if applicable)
• Ensure that alcohol is always served responsibly and in accordance with the law.
  • Mathematical skills necessary to understand PNL, cost controlling, etc.
• Restaurant overall Organization and Cleanliness.
  • R&M program.
• Employee files up to date with proper documentation.
  • Ensuring that operational basics and standards are adhered to with total commitment and passion: includes line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc.
• Supervision Received
  • This position will report to their General Manager.
  • Supervision Exercised Managers and full restaurant staff.

Qualifications & Skills

• Substantial leadership experience in high-volume restaurants and/or bars.
• Ability to apply common-sense understanding to carry out multi-step instructions.
• Ability to deal with quickly changing situations with many variables.
• Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits.
• Successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.
• Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful.
• Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol.
• Must attend orientation and agree to policies and procedures as outlined.
• Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision.
• Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.

Physical Demands

• Regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear.
• Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Regularly exposed to fumes or airborne particles from the kitchen.
• Occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning.
• The noise level at Twin Peaks is usually loud.