Assistant General Manager

About the role

The TownePlace Suites by Marriott is seeking an Assistant General Manager (AGM) to lead daily operations and serve as a key liaison between departments and the General Manager.

Responsibilities

• Lead daily operations and serve as a key liaison between departments and the General Manager
• Serve as a supervisor for front desk agents and ensure excellent guest service around the clock
• Aid in hiring, training, and evaluating team members to maintain high service standards
• Prepare schedules, run reports, and assist in budgeting and forecasting
• Aid in invoicing accounts receivable bills
• Aid in ordering and compiling accounts payable invoices to ensure supply levels are maintained and the hotel pays its bills to vendors
• Support the front desk, housekeeping, and light maintenance when needed
• Maintain inventory, process invoices, handle deposits, and support financial controls
• Conduct daily property walks and inspections to uphold quality and brand standards
• Participate in the AGM training program with access to mentorship and growth opportunities

Requirements

• 2–3 years of hotel experience, including 1+ year in a leadership role
• Strong knowledge of front desk operations and hotel accounting/audit practices
• Excellent communication, team leadership, and guest service skills
• Proficiency with Microsoft Office and hotel PMS (e.g., Hilton or Marriott systems)
• Availability for flexible scheduling, including nights, weekends, and holidays
• Ability to walk and be on your feet for long durations when assisting in the departments up to 8 hours

Qualifications

Nice-to-haves include bilingual (English/Spanish) skills, experience in light maintenance, and relevant certifications.

Skills

• Leadership and management skills
• Front desk operations expertise
• Hotel accounting and audit knowledge
• Effective communication and interpersonal skills
• Microsoft Office proficiency
• Hotel PMS system knowledge (e.g., Hilton or Marriott systems)

Benefits

Total Management Systems offers hotel discounts, career growth opportunities, health, dental, and vision benefits, a 401(k) program with a match, paid time off, and professional development opportunities.