Assistant General Manager

About the role

Topgolf is a sports entertainment company that brings together golf, food and beverage, events, and entertainment into one high-energy, high-volume experience. We are seeking an Assistant General Manager who is ready to lead, not just support, and who sees the gaps before they become problems.

Responsibilities

• Lead Venue Operations
• Oversee department managers and their teams in delivering best-in-class guest experiences
• Hold leaders accountable for operating standards, staffing, and guest and team safety
• Step into the GM role during absences, owning full venue accountability
• Forecast and manage sales and expenses across departments
• Leverage business metrics and trends to drive performance and maximize profitability
• Develop and coach leaders
• Drive team member engagement across all departments
• Support effective hiring, scheduling, and team building across the venue
• Delegate with clarity and follow up to ensure execution
• Drive The Guest Experience
• Stay visible on the floor and interact with guests to assess and elevate their experience
• Champion a culture of hospitality across every touchpoint
• Use guest feedback and operational data to continuously improve the experience
• Represent the Brand and Community
• Cultivate relationships with community leaders and local organizations
• Support brand-building events, partnerships, and activations
• Uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

Qualifications

• 5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operation
• Bachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered
• Proven track record of leading multi-unit operations in a high-volume environment
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Physical Requirements

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
• Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
• Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
• Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
• Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Pay

$73,100.00 - $89,300.00 USD Annual

Schedule

The role operates with autonomy, requiring flexibility to work evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.