Assistant General Manager
Summary
Assists the General Manager with the overall management of the community, including, but not limited to, personnel management, strategic planning, financial management, risk management, and outstanding customer service and resident retention programs.
Duties And Responsibilities
Personnel Management: Manage high-quality on-site staff through the implementation of effective recruitment, training, coaching, and development programs
Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
Strategic Leasing Management: Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
Financial Management: Assist the General Manager with achieving the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Director in a timely manner
Be responsive and receptive to owners' needs, goals, and objectives
Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
Customer Service: Promote resident retention by providing excellent customer service to all prospects, residents, and guarantors
Absorb and follow up on service requests to ensure quality and satisfaction
Administration & Risk Management: Perform apartment inspections quarterly as well as prior to move in and move out
Manage property risk effectively by communicating incidents and potential liabilities
Perform general upkeep and cleaning of office, clubhouse, and buildings
Perform other duties as assigned by supervisor
Qualifications
Minimum of two years of property management experience is highly preferred
Must be able to pass a background check
High school diploma or equivalent highly preferred
Ability to understand and perform all on-site software functions in Entrata preferred
Reliable transportation to and from work
About Us
Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions and, of course, campus. No matter how you live, live SQ.
What We Are Offering
Competitive pay and Commission structure
8 Hours of Paid Volunteer Time
LGBTQ+ Friendly Workplace
Age-Inclusive
Hiring Heroes Program
Mission
To deliver enriching experiences and exceptional results for our investors, employees, and residents.
Vision
Be the preeminent partner for investors, employees, and residents in the student housing sector.