Assistant General Manager

Key Responsibilities

• Drive revenue performance and sales execution, both through your own customer interactions and by coaching the team to improve recommendations, service conversion, and average ticket value.
• Lead and manage a team of service advisors and technicians, ensuring strong performance, accountability, and productivity across the operation.
• Monitor sales performance and margin management, helping the team balance revenue growth with strong cost controls and operational efficiency.
• Manage team performance end-to-end, including hiring, training, coaching, performance management, and when necessary, making termination decisions.
• Improve operational efficiency and customer throughput, ensuring workflows, staffing, and productivity support a high-performing operation.
• Engage directly with customers, building trust, resolving concerns, and delivering a high-quality experience that drives long-term loyalty.
• Support the financial performance of the business, using operational metrics and performance data to improve team productivity, sales execution, and customer satisfaction.
• Leverage technology and operational systems to track performance, monitor key metrics, and ensure operational consistency.

What We're Looking For

• Proven experience leading teams in a customer-facing environment, with responsibility for driving performance and accountability.
• Strong sales leadership skills, including experience coaching teams to improve revenue performance, conversion rates, or customer spend.
• Experience managing employee performance, including hiring, coaching, corrective action, and terminations.
• Operational instincts and decision-making ability, with experience improving efficiency, productivity, or service throughput.
• Strong customer communication skills, with the ability to build trust, resolve concerns, and confidently recommend services or solutions.
• Comfort working in a fast-paced environments where leaders are expected to balance team leadership, operational management, and customer engagement.
• Ability to quickly learn and utilize new technology platforms used to manage operations and performance.

What We Offer

• Compensation: $70,000 - $90,000 Base Salary + $15,000 - $20,000 Annual Bonus (Paid Monthly) + up to 4% Gross Profit Share
• Medical, Dental & Vision insurance coverage begins the first of the month following your start date
• Paid Time Off, Paid Sick Time & Company Paid Holidays
• 401(k) retirement plan with up to 4% matching
• The opportunity to join a rapidly scaling company, with clear pathways into multi-unit and senior leadership roles as we grow from 30 to 300 locations.