Assistant General Manager

Responsibilities

• Coach, supervise, direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis.
• Schedule management personnel as necessary.
• Aid designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.
• Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG) as necessary.
• Work closely with General Manager regarding client relationship, maintain professional communication and display support when necessary to client.
• Support General Manager in oversight of all departments (or as assigned), responsible for coaching and documentation of management and operations.
• Remain knowledgeable of and manage in accordance with all applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Forecast weekly sales, complete and maintain sales analysis monthly sales with GM.
• Manage payroll and controllable profit within established guidelines.
• Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc; in management of Department Managers.
• Set precedent to achieve Sales, Per Cap & Controllable Budget.
• Minimize controllable costs associated with the operation.
• Continually strategize with GM on revenue avenues, areas of opportunity.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team.
• Oversee, support and assist in driving operational systems, processes and policies in support of organization’s mission, business needs, client & SSA expectations.
• Ensure the unit is compliant with company policies and standards; Ensure compliance with all health and safety regulations, laws, and policies.
• Determine appropriate level of operation on daily basis based on weather, events, client needs, etc.
• Support GM and Unit Controller in monthly safe audit.
• Interact with the facility personnel to obtain operational needs (security, cleaning, maintenance, etc.)
• Develop new and innovative operational items in all departments.
• Assist with construction or renovation plans and their execution as designated by GM.
• Audit Worker Compensation Compliance.
• Promote an inclusive & supportive approach at the Unit.
• Achieves Sales, Per Cap & Controllable Budget.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills that is combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Previous Experience: Three years of operations management. ServSafe or Food Handling Certified a plus.