Assistant General Manager

About the role

The Assistant General Manager supports the General Manager in leading the daily operations of the location. This role is responsible for helping manage the team, maintaining operational standards, and ensuring an exceptional guest experience.

Responsibilities

• Support the General Manager in overseeing daily operations of the location.
• Supervise floor operations to ensure a safe, organized, and engaging guest experience.
• Support Leads and Slimetenders during shifts, providing coaching, guidance, and operational support.
• Help manage scheduling and staffing to ensure proper coverage during operating hours.
• Aid in monitoring labor costs and operational performance.
• Ensure all staff follow company policies, operational procedures, and safety standards.
• Respond to guest concerns and assist in resolving issues to maintain a high level of guest satisfaction.
• Support retail operations including merchandising standards, inventory awareness, and product availability.
• Aid in training and onboarding of new team members.
• Complete and review incident reports and ensure proper documentation when needed.
• Maintain cleanliness, organization, and operational readiness across all areas of the experience.
• Support the implementation of company initiatives, programs, and operational improvements.
• Partner with the HQ Marketing team to support in‑venue activations and campaigns when applicable.
• Escalate operational concerns or staffing issues to the General Manager when necessary.
• Perform additional operational duties as assigned.

Qualifications

• 3–5 years of experience in operations, hospitality, retail, or guest‑facing management.
• Experience supervising teams in a fast‑paced environment.
• Strong communication, leadership, and problem‑solving skills.
• Ability to manage multiple priorities and remain calm during busy operational periods.
• Comfortable working on the floor and supporting the team during peak hours.
• Strong organizational skills and attention to detail.
• Ability to work evenings, weekends, and holidays as needed.