Assistant General Manager
About the role
This role is about elevating team performance while ensuring the studio delivers an exceptional client experience every day.
Responsibilities
- Deliver consistent, high-quality client service by modeling Restore’s hospitality standards.
- Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
- Proactively de-escalate and resolve client concerns.
- Demonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.
- Guide team members in sales strategies, membership promotion, and hospitality practices.
- Aid in KPI achievement by supporting studio sales, marketing, and operational initiatives.
- Partner with the General Manager to set daily, weekly, and monthly goals for the team.
- Cook staff through feedback and recognition, ensuring accountability and growth.
- Ensure the studio is consistently clean, safe, and welcoming.
- Uphold brand standards across all aspects of facility presentation.
- Lead by example to foster a professional and client-first culture.
Requirements
- Education: High School Diploma or equivalent (required).
- Experience: 1+ year of management or supportive leadership experience (required).
- Experience: 4+ years of customer-facing experience (preferred).
- Proven success in sales and team leadership.
- Strong de-escalation and conflict resolution skills.
- Exceptional communication skills (written and verbal).
- Ability to multi-task and manage both client and staff needs.
- Intermediate computer proficiency.
- Flexibility to work evenings, weekends, and holidays as needed.
Qualifications
- Education: High School Diploma or equivalent (required).
- Experience: 1+ year of management or supportive leadership experience (required).
- Experience: 4+ years of customer-facing experience (preferred).
- Proven success in sales and team leadership.
- Strong de-escalation and conflict resolution skills.
- Exceptional communication skills (written and verbal).
- Ability to multi-task and manage both client and staff needs.
- Intermediate computer proficiency.
- Flexibility to work evenings, weekends, and holidays as needed.
Skills
- Customer Service
- Team Leadership
- Conflict Resolution
- Communication
- De-escalation
- Product Expertise
- Sales Strategies
- Facility Maintenance
- Brand Standards
Benefits
- Health Coverage: Medical, dental, vision, disability, and life insurance (Full-Time, effective within 30 days).
- Paid Time Off (PTO): Available for Full-Time team members.
- Wellness Perks: Complimentary and discounted Restore services.
- Retailer 401k plan with employer match.
- Compensation: Bonus & Commission opportunities.
- Career Growth: Pathways to advance within Restore’s leadership structure.
Pay
- Salaried Exempt
Schedule
- Full time based on studio needs
Company Information
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Restore Hyper Wellness is the award-winning industry leader and creator of an innovative new category of care—Hyper Wellness®. Restore delivers expert guidance and the most extensive array of cutting-edge modalities available under one roof. With over 100+ locations nationwide and a fast-growing retail footprint, Restore is making true health more accessible than ever before.
We are on a blazing mission to restore people’s health and wellness so that they can do more of what they love every day. Our daily metric? How many people we helped that day. That’s why it is paramount that we attract people who are as passionate about helping people as we are.
Join us on our mission to help people feel better so they can do more of what they love.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.