Assistant General Manager

Responsibilities

• Forecast goals and objectives for the Center and strive to meet them
• Recruit, recognize and retain talented teammates. Monitor the performance of all Center staff and provide leadership and coaching as well as ensure that all employees have the required training for their position
• Demonstrate a great ability to lead, develop, and inspire others to achieve success
• Supervise the sales, overall production, and administration of the center
• Periodically, review estimates to ensure accuracy and compliance with Company and Client guidelines
• Maintain financial performance metrics and review previous month’s financial metrics to identify opportunities and trends
• Ensure DRP accounts are managed properly and update any changes or reviews
• Maintain the performance of each teammate and provide coaching through timely and specific feedback
• Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business
• Ensure the center is qualified to meet the requirements of our OE/ Insurer and I-CAR partners
• Responsible for the center’s regulatory compliance, including hazmat regulations and documentation
• Perform other duties as directed by the General Manager, to successfully meet the needs of the business

Qualifications

• Must be at least 18 years of age
• Experience in auto repair industry or managing a team
• Advance understanding and knowledge of the repair process/procedures
• Must have a valid driver’s license and be eligible for coverage under company insurance policy
• Effective communication (written and verbal) and interpersonal skills are required
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment

Behaviors/Competencies

• Integrity -Respect, and accountability at every level and in every interaction
• Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
• Innovation -Develops and displays innovative approaches and ideas to our business
• Teamwork -Contributes to building a positive team spirit. Supports everyone’s efforts to succeed

Physical & Environmental

• Regularly use hands and talk/have hearing
• Frequently stand, sit, and walk for long periods
• Occasionally reach with hands and arms and move objects up to 20 pounds
• Specific vision abilities include close vision, peripheral vision, and ability to adjust focus
• Absolutely assess the accuracy, neatness, and thoroughness of the work assigned

Benefits

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

Prioritization

Classic Collision is an Equal Opportunity Employer.

Reasonable Accommodations

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@classiccollision.com. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.