Assistant General Manager
Responsibilities
Assist with oversight of day-to-day building operations
Establish best practices and systems for office operations, policy and procedures
Engage third-party vendors and suppliers for appropriate services
Assist with all aspects of move-ins for new residents, including future follow-up to ensure positive acclimation to the building
Ensure efficient and courteous response to all resident requests, inquiries and concerns
Assist in the development and implementation of resident relation activities and events
Prepare and process appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
Maintain accurate files for all site administration, including: lease files, operational procedure files, work-order files, etc.
Collect and post all resident rent payments and manage accounts receivables
Coordinate the filing of legal proceedings in accordance with local ordinances
Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- 3+ years of property operations and luxury customer service experience
- Property management or hospitality experience highly preferred
- Ability to navigate financial P and L statements, variance reports and budgets
- Yardi or similar software experience preferred
- Ability to lift up to 50 lbs
- Available to work a flexible schedule, including evenings and weekends
Benefits
Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities