Assistant General Manager

About the role

Rancho Caymus Inn is seeking an Assistant General Manager to support overseeing daily operations, leading team development, and supporting strategic business initiatives. This role is ideal for someone who is equally comfortable coaching a team, making thoughtful decisions, and solving challenges as they arise. The Assistant General Manager will play a key role in shaping the guest experience, enhancing visibility across social media, and building strong partnerships within the Napa Valley community.

Responsibilities

• Lead, mentor, and develop a diverse team while promoting internal talent and career growth.
• Ensure guest satisfaction goals are consistently achieved through service excellence.
• Support property-level initiatives and foster local partnerships to contribute to long-term success.
• Oversee departmental budgets and expenses with accountability for financial performance.
• Use data and reporting to support business plans, track progress, and drive improvements.
• Maintain clear communication across the team through meetings, agendas, and updates.
• Collaborate with ownership and leadership team on strategic planning and reporting.
• Implement strategies to optimize efficiency, increase profitability, and elevate the customer experience.
• Foster a culture of accountability, innovation, and continuous improvement.
• Monitor key metrics and financial performance, identifying opportunities for improvement.
• Build and develop a high-performing team through hiring, training, and ongoing coaching.

Qualifications

• Proven background in guest- or customer-facing industries with a strong record of delivering high levels of satisfaction and service.
• Demonstrated leadership experience managing teams of 5+ and developing direct reports.
• Exposure to managing departmental budgets, cost control, and performance against key metrics.
• Comfortable using reports and data to create business plans and guide decision-making.
• History of contributing to new initiatives, pilot programs, or task force assignments.
• Commitment to professional growth, continuous learning, and mentorship.
• Able to lead with integrity and motivate teams toward shared goals.
• Proficient in operational tools, systems, and performance metrics.
• Excellent communication and interpersonal skills.
• Exposure to budgeting, financial reporting, and forecasting.
• Strong organizational skills.

Pay

$95,000 - $105,000 yearly

Schedule

Negotiable