Assistant General Manager

PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Collaborate with the General Manager to manage inventory, labor allocation, and operational procedures.
• Establishes and maintains staffing plans that support anticipated volume fluctuations.
• Uphold strict adherence to all food safety regulations and sanitation standards, prioritizing the well-being of both customers and staff.
• Supports in supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.
• Organize, schedule, and supervise team member shifts, ensuring smooth operations and efficient workflow.
• Direct staff while on the floor to ensure smooth operations and address any issues promptly.
• Monitor and manage the expo station to guarantee timely and accurate food delivery to customers.

  REQUIREMENTS

  • Minimum 1 year of proven experience in customer service in the hospitality and/or restaurant industry.
  • 2+ years of proven managerial experience in the hospitality and/or restaurant industry.
  • High School Diploma or GED required; 2 years of college preferred.
  • Exceptional communication, organizational, and problem-solving skills.
  • Local/municipal requirements, such as Food Handler certification required.
  • Must be able to frequently lift and or move up to 50 pounds.

    BENEFITS

    • Health & Wellness – Medical, Dental & Vision
    • PTO
    • Discounted Meals
    • Growth Opportunities
    • 401(k) Plan with Company Match

      GENERAL INFORMATION

      • The general nature and level of work being performed by persons assigned to this job classification are contained in this job description.
      • All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.
      • Management reserves the right to assign or reassign duties and responsibilities to the job at any time.
      • Pura Vida Miami is proud to be an equal opportunity employer.
      • We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic.
      • We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.
      • Agency Disclaimer
      • We’ve got this covered! At Pura Vida Miami, our Talent Acquisition team leads all hiring efforts internally.
      • We do not accept unsolicited resumes from agencies, we mean it.
      • If you’re interested in partnering with us, reach out to our Talent team first. We’re happy to connect the right way!
      • #CAPV2025