Assistant General Manager

About the role

The Assistant General Manager oversees day-to-day operations, ensuring all tasks are completed efficiently and effectively. They also manage staff, handle customer complaints, and assist in training new employees.

Responsibilities

• Oversee daily operations to ensure smooth workflow and customer satisfaction.
• Manage staff, including scheduling, performance evaluations, and disciplinary actions.
• Handle customer complaints and escalations, ensuring issues are resolved promptly.
• Aid in training new employees, providing guidance and support.

Requirements

• Bachelor’s degree in Business Administration, Management, or related field.
• Minimum 3 years of management experience in a hospitality or service industry.
• Proven ability to lead and motivate a team.
• Strong interpersonal and communication skills.
• Experience with CRM systems and hotel management software.

Qualifications

• Excellent organizational and time management skills.
• Ability to work flexible hours, including weekends and evenings.
• Valid driver’s license and reliable transportation.

Skills

• Customer service orientation.
• Leadership and team management.
• Problem-solving and decision-making abilities.
• Effective communication and conflict resolution.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Employee discounts on hotel services.

Pay

$Competitive salary based on experience and qualifications.

Schedule

Variable schedule to accommodate business needs, including weekends and evenings.