Assistant General Manager

Responsibilities

• Cultivates a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
• Aid in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses.
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
• Maintain a safe, clean and secure environment for all guests and staff.
• Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Other duties as assigned.

Qualifications

• Experience in hospitality a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• 1+ years’ supervisory or management experience required.
• Able to pass a thorough background check.
• CPR/First aid certification is preferred.
• Brand Ambassador and Culture Champion!
• Demonstrated ability in developing team members in areas of responsibility.
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
• Computer Skills a must — Microsoft Office (Excel, Word, PowerPoint).
• Professional grooming and conduct must be constantly displayed to set an example for staff.
• Ability to enthusiastically interact with others.
• Adaptability, flexibility, general enthusiasm for the business.
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
• Willing to learn and adapt to changes or challenges.
• Ability to establish working relationships with all employees, management, and vendors.
• Exercises good judgment in decision making.
• Appreciation of diversity (thought, ethnic, gender, etc.).

Additional Requirements

• Work days, nights, and/or weekends as required.
• Work in noisy, fast-paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Must have regular and predictable attendance.

Pay

$40,000.00 - $50,000.00 per year

Schedule

35-40 Hours.